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Refund & Return Policy

At MR Fashion, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You can request a return if:

  • The item is damaged, defective, or incorrect
  • The item is unused, unworn, and in original condition
  • All tags, packaging, and accessories are intact
  • Return request is made within 3 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items without original tags or packaging
  • Discounted or sale items (unless damaged)
  • Personal care items (if applicable)

3. Exchange Policy

We offer exchanges in case of:

  • Size issues
  • Defective or damaged product
  • Wrong item delivered

Exchange is subject to stock availability.

4. Refund Policy

  • Refunds are only issued if the product is out of stock or cannot be replaced
  • Approved refunds will be processed within 5–7 working days
  • Refunds will be issued via the original payment method (or bank transfer if applicable)

5. Return Process

To initiate a return:

  1. Contact us via WhatsApp or Email
  2. Provide order number and product images (if damaged)
  3. Our team will guide you with return instructions

6. Shipping Charges

  • Delivery charges are non-refundable
  • Return shipping cost may be borne by the customer (unless product is defective or incorrect)

7. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, orders cannot be cancelled

8. Contact Us

For any return or refund request, contact us:

📧 Email: mrfashion.shop59@gmail.com
📞 Phone / WhatsApp: +971 54 450 8444
📍 Address: Mohamed Bin Zayed City, Al Hail, Fujairah UAE