Refund & Return Policy

At MR Fashion, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You can request a return if:

• The item is damaged, defective, or incorrect
• The item is unused, unworn, and in original condition
• All tags, packaging, and accessories are intact
• Return request is made within 3 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Items without original tags or packaging
• Discounted or sale items (unless damaged)
• Personal care items (if applicable)

3. Exchange Policy

We offer exchanges in case of:

• Size issues
• Defective or damaged product
• Wrong item delivered

Exchange is subject to stock availability.

4. Refund Policy

• Refunds are only issued if the product is out of stock or cannot be replaced
• Approved refunds will be processed within 5–7 working days
• Refunds will be issued via the original payment method (or bank transfer if applicable)

5. Return Process

To initiate a return:

1. Contact us via WhatsApp or Email
2. Provide order number and product images (if damaged)
3. Our team will guide you with return instructions

6. Shipping Charges

• Delivery charges are non-refundable
• Return shipping cost may be borne by the customer (unless product is defective or incorrect)

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, orders cannot be cancelled

8. Contact Us

For any return or refund request, contact us:

📧 Email: mrfashion.shop59@gmail.com
📞 Phone / WhatsApp: +971 54 450 8444
📍 Address: Mohamed Bin Zayed City, Al Hail, Fujairah UAE